Terms & Conditions
Appointment Terms & Conditions
Etiquette
In consideration for all our clients, if you are running late, please phone ahead and we will try to accommodate as best we can. Please understand we allocate a specific amount of time for each treatment, if you are late your appointment may have to be shortened so as the next client’s treatment is not affected, you will be charged for the amount of time and treatment you reserved when booking your appointment.
We suggest for all first time visits you arrive at least 5 minutes before your appointment to allow time to fill your consultation card and relax prior to your treatment.
Cancellations
We require a minimum of 48 hour’s notice for cancellation. Deposit is not refundable or transferable if you give less than 48hours notice.
Full payment will be expected for anything less than 24hours notice or for appointments booked but not attended.
If you are unable to keep your appointment for any reason, please contact us 48 hours prior to your appointment time and your deposit will be fully refunded. In the event that a cancellation is made less than 24 hours prior to booking, please be advised that your deposit is non-refundable or transferable.
Credit or Debit Card details are required to secure your booking, a 30% deposit is taken on all treatments booked. If you wish to use a Gift Voucher we will need your voucher number to secure booking.
If it is a case you have not or were unable to give card details when booking the appointment we can only hold that allocated time slot for 48 hours before your arrival time. We will make every effort to contact you and advise you of this but if we do not receive a response 48 hours in advance of your appointment time we will have to cancel your appointment.
1st time clients:
Please arrive 10 minutes before your appointment time to fill out a consultation form.
We will also ask you to come in without makeup so we can perform 3D digital skin scan before treatment and bring all skincare products you are currently using along with any prescribed topical medication.
Waiting List
If we are unable to accommodate your appointment, we will place you on our priority waiting list and contact you if your requested treatment time becomes available
Exclusions
Some of our treatments may not be suitable or may require some adjusting, should you have a medical condition or ailment. Please inform us at time of booking if any of the following contra-indications apply:
Allergies
High Blood Pressure
Skin Conditions
Low Blood Pressure
Pregnancy
Varicose Veins
Heart Conditions
Recent Operations
Epilepsy
Scar Tissue
Diabetes
Medication
Any other medical condition
Opening Times
Monday to Friday: 9.30am – 6.00pm
Saturday and Sunday: Closed