Refund Policy

 

Refund policy

We have a 14-day refund policy, which means you have 14 days after receiving your product to request a refund or exchange. To avail of a refund or exchange, products must remain in the original packaging and be unused. Elysium is under no legal obligation to provide a refund prior to receiving proof of items being returned or after the 14 day "cooling-off period" is expired. Customers may request a product refund or exchange in the following cases.

  1. Received a damaged product.

  2. Received a different product from what you ordered

To initiate a return or exchange, please complete the following steps:

Initial contact must be made within 14 days of receipt of product. Please make contact to our customer service department in writing via email info@elysium.ie , and please include following details in the email:

  1. The order number (i.e #1234)

  2. Reason for return

  3. Attach a clear photo of the product if necessary

  4. Your personal contact details including phone number 

A member of our customer service team will be in touch to advise on how to proceed. Faulty, damaged or returned goods must be returned to us within 10 days of approval from our customer service team, to the below returns address:

Elysium Skincare Clinic, An Fuarán, Moycullen, Co. Galway H91 CR26

You will be responsible for paying for your own shipping costs for returning your item unless  incorrect items were sent. If you are shipping an item over €70, you should consider using a trackable shipping service. We cannot be held responsible for the shipping of your returned item.

Alternatively, goods can also be returned in person to our physical store location, but only once approved after we have been contacted via email with order details. 

If you are eligible for a refund, we will refund the monetary value of the goods returned only, unless incorrect or faulty items were sent out, in which case the order value and the delivery charges you incurred will be refunded. Refunds will be made by the original method of payment charged (e.g Paypal, credit card, debit card). Please allow 5-10 business days for refund to be processed.

Exceptions / non-refundable items

  • Unfortunately, we cannot refund gift cards, treatments completed or part completed (eg: if purchased as part of a course). 

  • We do not offer a refund of retail products in the event of a change of mind. 

  • We do not offer refunds or exchanges on used products under any circumstances. 

  • Discount or promotional sales are final and cannot be returned or exchanged.