In consideration for all our clients, if you are running late, please phone ahead and we will try to accommodate as best we can. Please understand we allocate a specific amount of time for each treatment, if you are late your appointment may have to be shortened so as the next clients treatment is not affected, you will be charged for the amount of time and treatment you reserved when booking your appointment.
We suggest for all spa treatments you arrive at least 5 minutes before your appointment to allow time to fill your consultation card and relax prior to your treatment.
Some of our treatments may not be suitable or may require some adjusting, should you have a medical condition or ailment. Please inform us at time of booking if any of the following contra-indications apply:
- High Blood Pressure
- Skin Conditions
- Low Blood Pressure
- Varicose Veins
- Heart Conditions
- Recent Operations
- Scar Tissue
- Any other medical condition
Please give 24 hours notice of cancellation to avoid a 50% charge. Full payment will be expected for appointments booked but attended. You will be unable to ever book any further appointments at Elysium if you do not turn up for more than 2 appointments.
If you are unable to keep your appointment for any reason, please contact us 24 hours prior to your appointment time. In the event that a cancellation is made less than 24 hours prior to booking, please be advised that you will be charged 50% of the price of the treatment. Credit Card or laser details are required to confirm you're booking with us for any of the spa ritual packages or treatments over 1hour 30mins. No show appointments will be charged in full - this includes treatments booked from courses; you will forfeit one of your treatments already paid for in a course if you do not cancel in advance or fail to show up for your appointment.
booking an appointment over 1.5 hours
For all appointments that take over 1.5 hours we require credit card details to secure the booking. No show appointments will be charged in full. Please see Cancellation policy outlined above.
If it is a case you have not or were unable to give card details when booking the appointment we can only hold that allocated time slot for 48 hours before your arrival time. We will make every effort to contact you and advise you of this but if we do not receive a response 48 hours in advance of your appointment time we will have to cancel your appointment.
If we are unable to accommodate your appointment, we will place you on our priority waiting list and contact you if your requested treatment time becomes available
Monday to Wednesday: 10.00am – 6.00pm
Thursday & Friday: 10.00am – 8.00pm
Saturday: 9.30am – 5.00pm